These Terms and Conditions apply to your use of the Loaded website. They are intended to govern the website only and should be read carefully before using the Website.

These Terms and Conditions should be read alongside, and in addition to, our Privacy Policy, App Terms and Conditions of Use and Mobile Terms of Service where those documents apply.

Application

1.        These Terms and Conditions will apply to your use of this Website (the Terms). We are True Health Limited, a company registered in England and Wales under number 09399885 whose registered office is at 192-194 Alder Road, Poole, Dorset, England, BH12 4AX, with email address hq@loadedapp.co.uk (the Website Provider, us or we).

2.        These Terms apply to the Website only. They do not replace the separate terms that apply to the Loaded mobile application, subscriptions purchased through the Apple App Store or Google Play, or any app-store rules presented to you at the point of purchase.

3.        By using the Website, you agree to comply with these Terms. If you do not agree to these Terms, you must stop using the Website.

4.        Loaded subscriptions are not sold directly through the Website. Subscriptions are purchased through the Apple App Store or Google Play and are governed by the applicable app-store terms, the purchase information shown at checkout and clause 6 of our App Terms and Conditions of Use.

Interpretation

5.        App means the Loaded mobile application operated by True Health Limited;

6.        App Stores means the Apple App Store and Google Play Store;

7.        Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

8.        Content means the text, graphics, images, logos, videos, exercise descriptions, layout, software, design, information and other material made available on the Website;

9.        Data Protection Laws means any applicable law relating to the processing of personal data, including the UK General Data Protection Regulation and the Data Protection Act 2018;

10.     Privacy Policy means the policy which sets out how we deal with Personal Data received from you in relation to the Website and the App;

11.     Loaded Coach means a user category within the App that may create and share training programmes in accordance with the applicable App terms;

12.     User or you means any third party that accesses the Website and is not either employed by True Health Limited and acting in the course of their employment or engaged as a consultant or otherwise providing services to True Health Limited and accessing the Website in connection with that work;

13.     Website means www.loadedapp.co.uk and any sub-domains of this site, unless expressly excluded by their own terms and conditions;

14.     In these Terms, unless the context requires a different interpretation:

a.   the singular includes the plural and vice versa;

b.   references to clauses and sub-clauses are to clauses and sub-clauses of these Terms;

c.   a reference to a person includes firms, companies, government entities, trusts and partnerships;

d.   "including" is understood to mean "including without limitation";

e.   a reference to any statutory provision includes any modification or amendment of it; and

f.    the headings and sub-headings do not form part of these Terms.

Website Services

15.   The Website provides information about Loaded, the App, fitness and mobility programmes, subscription options, company information, support routes and related content.

16.   The Website does not provide one-to-one coaching, live consultations, direct messaging with coaches, wearable devices, hardware products or physical products.

17.   The description of the App, subscriptions, app features or other services on the Website is for general information only. Any availability, feature description, subscription term or price may be updated, corrected or withdrawn at any time.

18.   All Content which appears on the Website is subject to availability. We can make changes to the Website or Content which are necessary to comply with any applicable law, safety requirement, operational need or platform requirement.

Health and Fitness Information

19.   Content on the Website is provided for general information only. It is not medical advice, healthcare advice, physiotherapy advice, nutritional advice, personal training advice or a substitute for professional assessment.

20.   You should not rely on Website Content to diagnose, treat or manage any medical condition, injury, pain or mobility limitation. You should seek advice from an appropriately qualified professional before starting or changing an exercise programme, particularly if you have any medical condition, injury, pain, pregnancy-related concern or other health issue.

21.   Exercise involves inherent risk. You are responsible for using your own judgment and stopping any activity that causes pain, dizziness, shortness of breath or other concerning symptoms.

User Responsibilities

22.   You must use the Website lawfully and responsibly. You must not use the Website in any way that is unlawful, fraudulent, harmful, abusive, defamatory, obscene, threatening, discriminatory or otherwise inappropriate.

23.   You must not:

a.   attempt to gain unauthorised access to the Website, our systems, servers, accounts or data;

b.   introduce viruses, malware, ransomware, worms, logic bombs or other harmful code;

c.   carry out denial-of-service attacks, scraping, data mining, automated extraction or other activity that may damage, overload or impair the Website;

d.   copy, reproduce, republish, sell, license, distribute, modify or exploit Website Content except as expressly permitted by these Terms or by law;

e.   use the Website in a way that infringes our rights or the rights of any third party; or

f.    provide false, inaccurate or misleading information when contacting us or using any Website form.

24.   If you provide information to us through the Website, you are responsible for ensuring that the information is accurate, current and complete.

No Website Orders, Fees or Payments

25.   The Website does not allow you to place orders for Loaded subscriptions, does not process subscription payments and does not sell goods or services directly through the Website.

26.   Any purchase of a Loaded subscription takes place through the Apple App Store or Google Play. Payment, renewal, cancellation and refund processes are administered by the relevant App Store and may also be described in clause 6 of our App Terms and Conditions of Use.

27.   Nothing on the Website constitutes a contractual offer by us to sell a subscription or other paid service directly through the Website. A subscription contract for the App is formed only through the applicable App Store purchase process and any terms that apply to that purchase.

Personal Data

28.   We retain and use Personal Data in accordance with the Privacy Policy.

29.   We may contact you by email or other electronic communication methods in relation to your use of the Website, support requests, account or subscription matters, legal notices and other service communications where permitted by law.

30.   The Website may use cookies and similar technologies. Details of our use of cookies and similar technologies are set out in our Privacy Policy or cookie notice as applicable.

Intellectual Property

31.   The Website, the Loaded name, logos, branding, Content, design, layout, software and other materials are owned by or licensed to True Health Limited unless stated otherwise.

32.   You may view Website Content for your own personal and non-commercial use only. You must not copy, reproduce, scrape, republish, sell, license, distribute, modify, transmit, display, perform, create derivative works from or otherwise exploit Website Content without our prior written permission, except as permitted by law.

33.   Nothing in these Terms transfers ownership of any intellectual property rights to you.

Links to Other Websites

34.   The Website may, from time to time, provide links to other websites, app-store pages, support pages, social media platforms or third-party resources.

35.   We have no control over third-party websites and are not responsible for their content, terms, privacy policies, security or availability. Links do not imply endorsement unless we expressly say so.

36.   You are advised to read the terms and privacy policy of any third-party website or platform before using it.

Availability and Security

37.   We may suspend, withdraw, update or restrict access to all or part of the Website at any time, including for maintenance, security, operational or legal reasons.

38.   We do not guarantee that the Website will be uninterrupted, secure, free from bugs or available at any particular time.

39.   You are responsible for configuring your own technology, devices and software to access the Website safely. You should use your own virus protection software.

Changes to These Terms

40.   We reserve the right to change these Terms from time to time or as may be required by law.

41.   Any changes will be posted on the Website. Your continued use of the Website after a change takes effect means you accept the updated Terms.

Suspension and Termination

42.   We may suspend or terminate your access to the Website immediately if we reasonably believe that you have breached these Terms, misused the Website, created a security risk, infringed rights or acted unlawfully.

43.   On termination or suspension, any of our respective remaining rights and liabilities will not be affected.

Successors and Our Sub-Contractors

44.   We may transfer our rights and obligations under these Terms to another organisation where we reasonably believe your rights will not be affected.

45.   We may use employees, agents, suppliers and sub-contractors to help operate, maintain, secure and improve the Website.

Circumstances Beyond Our Control

46.   We will not be liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by circumstances beyond our reasonable control, provided that this does not affect any rights you may have under applicable consumer law.

Privacy

47.   Your privacy is important to us. We respect your privacy and comply with applicable Data Protection Laws with regard to your Personal Data.

48.   These Terms should be read alongside, and are in addition to, our Privacy Policy and any cookie notice that applies to the Website.

49.   For any enquiries or complaints regarding data privacy, you can email hq@loadedapp.co.uk or use the contact details set out in our Privacy Policy.

Excluding Liability

50.   Nothing in these Terms excludes or limits our liability for: (i) any fraudulent act or omission; (ii) death or personal injury caused by negligence; (iii) breach of your statutory rights where those rights cannot be excluded or limited; or (iv) any other liability that cannot be excluded or limited by law.

51.   Subject to the clause above, we are not liable for: (i) loss which was not reasonably foreseeable to both parties at the time you used the Website; (ii) loss caused by your reliance on general Website Content where professional advice should have been obtained; (iii) loss caused by third-party websites, platforms or app stores; or (iv) business losses, including loss of profit, loss of revenue, loss of business opportunity or business interruption.

52.   If you are a Consumer, nothing in these Terms affects your statutory rights.

Governing Law, Jurisdiction and Complaints

53.   These Terms, including any non-contractual matters, are governed by the law of England and Wales.

54.   Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

55.   We try to avoid disputes and deal with complaints promptly. If you have a complaint about the Website, please contact us at hq@loadedapp.co.uk. We will aim to respond with an appropriate solution as soon as reasonably practicable.

Last updated: 21 June 2026