Terms and Conditions
Last updated
These Terms and Conditions of Use (the "Terms") govern your access to and use of the Loaded mobile application (the "App"), operated by True Health Limited. Please read them carefully before using the App. By creating an account, accessing or using the App, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the App.
1. About these Terms
1.1 The App is operated by True Health Limited ("we", "us", "our" or "Loaded"), a company incorporated in England and Wales with registered number 09399885, whose registered office is at 192-194 Alder Road, Poole, Dorset, England, BH12 4AX.
1.2 These Terms apply to your use of the App and form a legally binding agreement between you and us. They should be read together with our Privacy Policy and our Mobile Terms of Service, each of which is incorporated into these Terms by reference. Subscription terms are set out in clause 6.
1.3 We may revise these Terms from time to time as described in clause 19. The version in force is the version published in or made available through the App at the time you use it.
1.4 The App and its content are directed only at users in the United Kingdom.
2. Definitions
2.1 In these Terms, the following definitions apply:
App the Loaded mobile application made available through the Apple App Store and the Google Play Store, including all content, programmes and features within it.
Account the personal account you create to access the App.
Content Provider Funxtion, from whom we license the exercise content made available in the App (see clause 10).
Programme a fitness or mobility training plan generated for you by the App or created and shared by a Loaded Coach.
Loaded Coach a user granted the ability to create Programmes within the App and to share them with other users who choose to connect with them (see clause 8).
Subscription a paid subscription to the App purchased through the Apple App Store or the Google Play Store.
Stores the Apple App Store and the Google Play Store, together with the entities that operate them.
User Content any data, logs, inputs or materials you submit, generate or upload through the App.
You the individual who creates an Account and uses the App.
3. Eligibility
3.1 You must be at least 18 years old to create an Account and use the App. By using the App you represent and warrant that you are 18 or over.
3.2 You must be resident in the United Kingdom and accessing the App from within the United Kingdom. You are responsible for ensuring that your use of the App is lawful in the place from which you access it.
3.3 By using the App you confirm that you are medically fit to undertake physical exercise, or that you have obtained appropriate medical advice before doing so (see clause 9).
4. Your Account and sign-in
4.1 To use the App you must create an Account. You may register using an email address and password, or by signing in through a supported third-party sign-in provider (Apple or Google). When you use a sign-in provider, we receive a basic account identifier and your email address.
4.2 You will be assigned or asked to create a unique username. Your username is the identifier you may share with a Loaded Coach if you wish to connect with them (see clause 8).
4.3 You are responsible for keeping your Account credentials confidential and for all activity that takes place under your Account. You must notify us promptly at hq@loadedapp.co.uk if you believe your Account has been accessed or used without your authorisation.
4.4 You must provide accurate information when registering and keep it up to date. The information you provide is processed in accordance with our Privacy Policy.
4.5 Each Account is personal to you. You must not share, sell, transfer or allow others to use your Account.
5. Licence to use the App
5.1 In consideration of you agreeing to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to download and use the App on a device you own or control, and to access its content, solely for your own personal, non-commercial use and in accordance with these Terms, the Subscription you hold, and the rules of the relevant Store.
5.2 Except as expressly permitted by these Terms or by law, you must not copy, modify, distribute, sell, sub-licence, reverse engineer, decompile or create derivative works from the App or any content within it, including the exercise content licensed from our Content Provider.
5.3 All rights not expressly granted to you are reserved by us and our licensors.
6. Subscriptions and payment
6.1 Access to the App's programmes and features requires a paid Subscription. Subscriptions are sold exclusively through the Apple App Store and the Google Play Store. We do not sell subscriptions or process payments directly through our website or otherwise.
6.2 When you purchase a Subscription, payment is taken by the relevant Store under its own terms. We do not receive or process your full payment card details; we receive confirmation of your purchase and your subscription status. Your billing relationship for the Subscription is with the Store.
6.3 Pricing, billing cycles, renewals, free trials (where offered), cancellations and refunds are governed by the terms of the relevant Store.
6.4 If your Subscription ends, lapses or is cancelled, your access to paid programmes and features will stop at the end of the period you have already paid for.
7. The service we provide
7.1 The App provides access to fitness and mobility Programmes and related exercise content, delivered exclusively through the mobile application. Programmes may be generated for you based on information you provide (such as your goals, training experience, preferred muscle groups, available equipment and preferred session length), or shared with you by a Loaded Coach.
7.2 For the avoidance of doubt, Loaded does not: (a) sell any physical products; (b) provide coaching services; (c) offer one-to-one coaching, messaging, live consultations or chat functionality with coaches; or (d) operate any wearable devices or hardware. The App is a software service only.
7.3 We may add, change, suspend or remove Programmes, features or content from time to time. We do not guarantee that any particular Programme, exercise or feature will always be available.
7.4 The Programmes and content are general in nature. They are not tailored to your individual medical circumstances and are not a substitute for professional medical, physiotherapy or personal-training advice.
8. Loaded Coaches
8.1 The App includes a separate category of user known as a Loaded Coach. A Loaded Coach can create Programmes within the App and share those Programmes with other users.
8.2 A Loaded Coach may only assign or share a Programme with you where you have voluntarily provided your username to that Loaded Coach.
8.3 The App does not facilitate direct communication between Loaded Coaches and other users. There is no messaging, chat, live consultation or one-to-one coaching function. The only interaction is the sharing of Programmes following a connection you have chosen to make.
8.4 Loaded Coaches act independently of Loaded. They are not our employees, agents or representatives, and we do not employ, endorse, supervise, verify the qualifications of, or control any Loaded Coach. A Programme created or shared by a Loaded Coach is that Loaded Coach’s own content and does not represent advice, instruction or recommendation from us.
8.5 Where you choose to connect with a Loaded Coach and follow a Programme they share, you do so voluntarily and at your own risk. To the fullest extent permitted by law, we are not responsible or liable for any Programme created or shared by a Loaded Coach, for any guidance it contains, or for any outcome arising from your decision to follow it. Your decision to act on a Loaded Coach's Programme is yours alone.
8.6 We reserve the right, but are not obliged, to review, moderate, restrict, suspend or remove any Programme or Loaded Coach content, and to suspend or withdraw Loaded Coach status, where we consider it appropriate - including where content is unsafe, unlawful, infringing or in breach of these Terms.
8.7 You may disconnect from a Loaded Coach at any time using the controls in the App. If you do, that Loaded Coach will no longer be able to share new Programmes with you.
9. Health and fitness disclaimer
9.1 The App provides general fitness and mobility information and Programmes. It is not a medical device or a medical service, and nothing in the App constitutes medical, physiotherapy, nutritional or other professional health advice.
9.2 You should consult a qualified healthcare professional before starting any Programme, particularly if you are pregnant, have or may have an injury, illness or medical condition, are recovering from surgery, or have any concern about your fitness to exercise. If you experience pain, dizziness, discomfort or any adverse symptom, you should stop immediately and seek medical advice.
9.3 Physical exercise carries inherent risks, including the risk of injury. By using the App and undertaking any Programme or exercise, you acknowledge and accept those risks and agree that you participate at your own risk and are responsible for exercising within your own limits and using appropriate technique and equipment.
9.4 We do not warrant or represent that any Programme will achieve any particular result or level of fitness. Individual results depend on many factors outside our control. Nothing in this clause limits liability that cannot be limited by law (see clause 16).
10. Exercise content and intellectual property
10.1 The exercise content made available in the App (including exercise videos, images, descriptions and related instructional material) is licensed to us by our Content Provider, Funxtion. That content remains the property of Funxtion and/or its licensors and is protected by intellectual property rights.
10.2 The licence we grant you in clause 5 extends to the exercise content only for the purpose of using the App for your own personal, non-commercial training. You acquire no ownership of, and no other rights in, the exercise content.
10.3 You must not download (except as the App allows for ordinary use), copy, record, screen-capture, redistribute, publicly display, broadcast, sell or otherwise exploit the exercise content or any part of it, whether for commercial purposes or otherwise.
10.4 The exercise content is provided for general fitness and mobility purposes and is subject to the health and fitness disclaimer in clause 9. The Content Provider does not provide you with medical advice and is not responsible for how you choose to perform any exercise.
10.5 All other intellectual property rights in the App - including the Loaded name and logo, the software, the design, text, graphics and the structure and arrangement of Programmes - are owned by or licensed to us. These Terms do not transfer any of those rights to you.
11. Your responsibilities and acceptable use
11.1 You agree to use the App only for lawful purposes and in accordance with these Terms. In particular, you must not:
• use the App in any way that is unlawful, fraudulent or harmful, or for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the App, the servers on which it is stored, or any connected system or network;
• introduce any virus, malware or other harmful material, or otherwise interfere with the proper working of the App;
• copy, scrape, reproduce, distribute or commercially exploit any part of the App or its content except as expressly permitted;
• impersonate any person, or misuse another user's username or connection; or
• use the App in breach of the rules of the Apple App Store or the Google Play Store.
11.2 You are responsible for ensuring that all data you submit through the App is accurate, and for the device, operating system and internet connection you use to access the App.
12. User Content
12.1 As you use the App you may generate User Content, such as the workouts you complete, the weights and repetitions you log, your perceived-effort (RPE) feedback, and your reasons for skipping or replacing an exercise. You retain ownership of your User Content.
12.2 You grant us a non-exclusive, royalty-free licence to host, store, reproduce and use your User Content to the extent necessary to operate the App and provide the service to you (for example, to generate and adjust your Programmes and show your training history). We handle Personal Data within your User Content in accordance with our Privacy Policy.
12.3 Where you are a Loaded Coach and create a Programme, you are responsible for that Programme and you confirm that you have the right to create and share it and that it does not infringe the rights of any third party.
13. Third-party platforms and services
13.1 The App relies on third-party platforms and services, including the Apple App Store and Google Play Store (distribution, subscriptions and sign-in), Apple and Google sign-in providers (authentication), and our Content Provider (exercise content). Your use of those platforms is subject to their own terms.
13.2 We are not responsible for third-party platforms or services, or for any act or omission of their providers. Store-specific provisions are set out in our Mobile Terms of Service.
14. Availability, updates and changes to the App
14.1 We aim to keep the App available but do not guarantee that it will be uninterrupted, error-free or available at all times. Access may be suspended for maintenance, updates or reasons beyond our control.
14.2 From time to time we may release updates to the App. Depending on your device settings and the relevant Store, updates may install automatically. Some updates may be required for the App to continue working properly. Further detail is set out in our Mobile Terms of Service.
15. Disclaimer of warranties
15.1 The App and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all representations, warranties and conditions that are not expressly set out in these Terms, including any implied warranty that the App is fit for a particular purpose or will meet your specific fitness goals.
15.2 Nothing in these Terms affects your statutory rights as a consumer that cannot be excluded or limited under applicable law.
16. Limitation of liability
16.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
16.2 Subject to clause 16.1, we will not be liable to you for any loss or damage that is not reasonably foreseeable, for any loss arising from your failure to obtain medical clearance or to exercise safely and within your limits, or for any loss or damage arising from a Programme created or shared by a Loaded Coach.
16.3 Subject to clause 16.1, our total liability to you arising out of or in connection with these Terms and your use of the App, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total amount you paid for your Subscription in the twelve (12) months immediately before the event giving rise to the liability.
16.4 The App is provided for personal, non-commercial use. We will not be liable for any loss of profit, loss of business or business interruption.
17. Suspension and termination
17.1 You may stop using the App at any time and may close your Account using the controls in the App or by contacting us. Cancelling a Subscription is handled through the relevant Store, as described in clause 6.
17.2 We may suspend or terminate your access to the App or your Account, with or without notice, if you breach these Terms, if we reasonably suspect unlawful or fraudulent use, or where we are required to do so by law or by a Store. Where it is reasonable to do so, we will give you notice.
17.3 On termination, the licence granted to you in clause 5 ends and you must stop using the App. Clauses which by their nature should survive termination (including clauses 9, 10, 12, 15, 16, 18 and 20) will continue to apply. Refunds, if any, are dealt with under clause 6 and the rules of the relevant Store.
18. Indemnity
18.1 You agree to indemnify us against any reasonable losses, damages, costs and expenses we suffer or incur arising from your breach of these Terms, your misuse of the App, or, where you are a Loaded Coach, any claim that a Programme you created or shared is unsafe, unlawful or infringes the rights of a third party. This clause does not apply to the extent a loss results from our own breach or negligence.
19. Changes to these Terms
19.1 We may change these Terms from time to time, for example to reflect changes in the App, in the law, or in the requirements of the Stores. We will make the current version available in or through the App.
19.2 Where changes are material, we will take reasonable steps to bring them to your attention. Your continued use of the App after a change takes effect means you accept the revised Terms. If you do not accept them, you should stop using the App and may cancel your Subscription.
20. Governing law and jurisdiction
20.1 These Terms, their subject matter and their formation are governed by the law of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your home jurisdiction.
21. General
21.1 Entire agreement. These Terms, together with the Privacy Policy and the Mobile Terms of Service, constitute the entire agreement between you and us in relation to the App.
21.2 Severability. If any provision is found to be invalid or unenforceable, it will be deemed deleted to the minimum extent necessary, and the remaining provisions will continue in full force.
21.3 Waiver. No delay or failure by us to exercise a right under these Terms is a waiver of that right.
21.4 Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours where your rights are not adversely affected.
21.5 Third parties. Except where expressly stated (including the rights of the Stores under our Mobile Terms of Service), no one other than you and us has any right to enforce these Terms.
22. Contact us
22.1 If you have any questions about these Terms or the App, please contact us at hq@loadedapp.co.uk, or by post to True Health Limited, 192-194 Alder Road, Poole, Dorset, England, BH12 4AX.
True Health Limited Company no. 09399885 Effective 22 June 2026
These Terms and Conditions of Use (the "Terms") govern your access to and use of the Loaded mobile application (the "App"), operated by True Health Limited. Please read them carefully before using the App. By creating an account, accessing or using the App, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the App.
1. About these Terms
1.1 The App is operated by True Health Limited ("we", "us", "our" or "Loaded"), a company incorporated in England and Wales with registered number 09399885, whose registered office is at 192-194 Alder Road, Poole, Dorset, England, BH12 4AX.
1.2 These Terms apply to your use of the App and form a legally binding agreement between you and us. They should be read together with our Privacy Policy and our Mobile Terms of Service, each of which is incorporated into these Terms by reference. Subscription terms are set out in clause 6.
1.3 We may revise these Terms from time to time as described in clause 19. The version in force is the version published in or made available through the App at the time you use it.
1.4 The App and its content are directed only at users in the United Kingdom.
2. Definitions
2.1 In these Terms, the following definitions apply:
App the Loaded mobile application made available through the Apple App Store and the Google Play Store, including all content, programmes and features within it.
Account the personal account you create to access the App.
Content Provider Funxtion, from whom we license the exercise content made available in the App (see clause 10).
Programme a fitness or mobility training plan generated for you by the App or created and shared by a Loaded Coach.
Loaded Coach a user granted the ability to create Programmes within the App and to share them with other users who choose to connect with them (see clause 8).
Subscription a paid subscription to the App purchased through the Apple App Store or the Google Play Store.
Stores the Apple App Store and the Google Play Store, together with the entities that operate them.
User Content any data, logs, inputs or materials you submit, generate or upload through the App.
You the individual who creates an Account and uses the App.
3. Eligibility
3.1 You must be at least 18 years old to create an Account and use the App. By using the App you represent and warrant that you are 18 or over.
3.2 You must be resident in the United Kingdom and accessing the App from within the United Kingdom. You are responsible for ensuring that your use of the App is lawful in the place from which you access it.
3.3 By using the App you confirm that you are medically fit to undertake physical exercise, or that you have obtained appropriate medical advice before doing so (see clause 9).
4. Your Account and sign-in
4.1 To use the App you must create an Account. You may register using an email address and password, or by signing in through a supported third-party sign-in provider (Apple or Google). When you use a sign-in provider, we receive a basic account identifier and your email address.
4.2 You will be assigned or asked to create a unique username. Your username is the identifier you may share with a Loaded Coach if you wish to connect with them (see clause 8).
4.3 You are responsible for keeping your Account credentials confidential and for all activity that takes place under your Account. You must notify us promptly at hq@loadedapp.co.uk if you believe your Account has been accessed or used without your authorisation.
4.4 You must provide accurate information when registering and keep it up to date. The information you provide is processed in accordance with our Privacy Policy.
4.5 Each Account is personal to you. You must not share, sell, transfer or allow others to use your Account.
5. Licence to use the App
5.1 In consideration of you agreeing to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to download and use the App on a device you own or control, and to access its content, solely for your own personal, non-commercial use and in accordance with these Terms, the Subscription you hold, and the rules of the relevant Store.
5.2 Except as expressly permitted by these Terms or by law, you must not copy, modify, distribute, sell, sub-licence, reverse engineer, decompile or create derivative works from the App or any content within it, including the exercise content licensed from our Content Provider.
5.3 All rights not expressly granted to you are reserved by us and our licensors.
6. Subscriptions and payment
6.1 Access to the App's programmes and features requires a paid Subscription. Subscriptions are sold exclusively through the Apple App Store and the Google Play Store. We do not sell subscriptions or process payments directly through our website or otherwise.
6.2 When you purchase a Subscription, payment is taken by the relevant Store under its own terms. We do not receive or process your full payment card details; we receive confirmation of your purchase and your subscription status. Your billing relationship for the Subscription is with the Store.
6.3 Pricing, billing cycles, renewals, free trials (where offered), cancellations and refunds are governed by the terms of the relevant Store.
6.4 If your Subscription ends, lapses or is cancelled, your access to paid programmes and features will stop at the end of the period you have already paid for.
7. The service we provide
7.1 The App provides access to fitness and mobility Programmes and related exercise content, delivered exclusively through the mobile application. Programmes may be generated for you based on information you provide (such as your goals, training experience, preferred muscle groups, available equipment and preferred session length), or shared with you by a Loaded Coach.
7.2 For the avoidance of doubt, Loaded does not: (a) sell any physical products; (b) provide coaching services; (c) offer one-to-one coaching, messaging, live consultations or chat functionality with coaches; or (d) operate any wearable devices or hardware. The App is a software service only.
7.3 We may add, change, suspend or remove Programmes, features or content from time to time. We do not guarantee that any particular Programme, exercise or feature will always be available.
7.4 The Programmes and content are general in nature. They are not tailored to your individual medical circumstances and are not a substitute for professional medical, physiotherapy or personal-training advice.
8. Loaded Coaches
8.1 The App includes a separate category of user known as a Loaded Coach. A Loaded Coach can create Programmes within the App and share those Programmes with other users.
8.2 A Loaded Coach may only assign or share a Programme with you where you have voluntarily provided your username to that Loaded Coach.
8.3 The App does not facilitate direct communication between Loaded Coaches and other users. There is no messaging, chat, live consultation or one-to-one coaching function. The only interaction is the sharing of Programmes following a connection you have chosen to make.
8.4 Loaded Coaches act independently of Loaded. They are not our employees, agents or representatives, and we do not employ, endorse, supervise, verify the qualifications of, or control any Loaded Coach. A Programme created or shared by a Loaded Coach is that Loaded Coach’s own content and does not represent advice, instruction or recommendation from us.
8.5 Where you choose to connect with a Loaded Coach and follow a Programme they share, you do so voluntarily and at your own risk. To the fullest extent permitted by law, we are not responsible or liable for any Programme created or shared by a Loaded Coach, for any guidance it contains, or for any outcome arising from your decision to follow it. Your decision to act on a Loaded Coach's Programme is yours alone.
8.6 We reserve the right, but are not obliged, to review, moderate, restrict, suspend or remove any Programme or Loaded Coach content, and to suspend or withdraw Loaded Coach status, where we consider it appropriate - including where content is unsafe, unlawful, infringing or in breach of these Terms.
8.7 You may disconnect from a Loaded Coach at any time using the controls in the App. If you do, that Loaded Coach will no longer be able to share new Programmes with you.
9. Health and fitness disclaimer
9.1 The App provides general fitness and mobility information and Programmes. It is not a medical device or a medical service, and nothing in the App constitutes medical, physiotherapy, nutritional or other professional health advice.
9.2 You should consult a qualified healthcare professional before starting any Programme, particularly if you are pregnant, have or may have an injury, illness or medical condition, are recovering from surgery, or have any concern about your fitness to exercise. If you experience pain, dizziness, discomfort or any adverse symptom, you should stop immediately and seek medical advice.
9.3 Physical exercise carries inherent risks, including the risk of injury. By using the App and undertaking any Programme or exercise, you acknowledge and accept those risks and agree that you participate at your own risk and are responsible for exercising within your own limits and using appropriate technique and equipment.
9.4 We do not warrant or represent that any Programme will achieve any particular result or level of fitness. Individual results depend on many factors outside our control. Nothing in this clause limits liability that cannot be limited by law (see clause 16).
10. Exercise content and intellectual property
10.1 The exercise content made available in the App (including exercise videos, images, descriptions and related instructional material) is licensed to us by our Content Provider, Funxtion. That content remains the property of Funxtion and/or its licensors and is protected by intellectual property rights.
10.2 The licence we grant you in clause 5 extends to the exercise content only for the purpose of using the App for your own personal, non-commercial training. You acquire no ownership of, and no other rights in, the exercise content.
10.3 You must not download (except as the App allows for ordinary use), copy, record, screen-capture, redistribute, publicly display, broadcast, sell or otherwise exploit the exercise content or any part of it, whether for commercial purposes or otherwise.
10.4 The exercise content is provided for general fitness and mobility purposes and is subject to the health and fitness disclaimer in clause 9. The Content Provider does not provide you with medical advice and is not responsible for how you choose to perform any exercise.
10.5 All other intellectual property rights in the App - including the Loaded name and logo, the software, the design, text, graphics and the structure and arrangement of Programmes - are owned by or licensed to us. These Terms do not transfer any of those rights to you.
11. Your responsibilities and acceptable use
11.1 You agree to use the App only for lawful purposes and in accordance with these Terms. In particular, you must not:
• use the App in any way that is unlawful, fraudulent or harmful, or for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the App, the servers on which it is stored, or any connected system or network;
• introduce any virus, malware or other harmful material, or otherwise interfere with the proper working of the App;
• copy, scrape, reproduce, distribute or commercially exploit any part of the App or its content except as expressly permitted;
• impersonate any person, or misuse another user's username or connection; or
• use the App in breach of the rules of the Apple App Store or the Google Play Store.
11.2 You are responsible for ensuring that all data you submit through the App is accurate, and for the device, operating system and internet connection you use to access the App.
12. User Content
12.1 As you use the App you may generate User Content, such as the workouts you complete, the weights and repetitions you log, your perceived-effort (RPE) feedback, and your reasons for skipping or replacing an exercise. You retain ownership of your User Content.
12.2 You grant us a non-exclusive, royalty-free licence to host, store, reproduce and use your User Content to the extent necessary to operate the App and provide the service to you (for example, to generate and adjust your Programmes and show your training history). We handle Personal Data within your User Content in accordance with our Privacy Policy.
12.3 Where you are a Loaded Coach and create a Programme, you are responsible for that Programme and you confirm that you have the right to create and share it and that it does not infringe the rights of any third party.
13. Third-party platforms and services
13.1 The App relies on third-party platforms and services, including the Apple App Store and Google Play Store (distribution, subscriptions and sign-in), Apple and Google sign-in providers (authentication), and our Content Provider (exercise content). Your use of those platforms is subject to their own terms.
13.2 We are not responsible for third-party platforms or services, or for any act or omission of their providers. Store-specific provisions are set out in our Mobile Terms of Service.
14. Availability, updates and changes to the App
14.1 We aim to keep the App available but do not guarantee that it will be uninterrupted, error-free or available at all times. Access may be suspended for maintenance, updates or reasons beyond our control.
14.2 From time to time we may release updates to the App. Depending on your device settings and the relevant Store, updates may install automatically. Some updates may be required for the App to continue working properly. Further detail is set out in our Mobile Terms of Service.
15. Disclaimer of warranties
15.1 The App and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all representations, warranties and conditions that are not expressly set out in these Terms, including any implied warranty that the App is fit for a particular purpose or will meet your specific fitness goals.
15.2 Nothing in these Terms affects your statutory rights as a consumer that cannot be excluded or limited under applicable law.
16. Limitation of liability
16.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
16.2 Subject to clause 16.1, we will not be liable to you for any loss or damage that is not reasonably foreseeable, for any loss arising from your failure to obtain medical clearance or to exercise safely and within your limits, or for any loss or damage arising from a Programme created or shared by a Loaded Coach.
16.3 Subject to clause 16.1, our total liability to you arising out of or in connection with these Terms and your use of the App, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total amount you paid for your Subscription in the twelve (12) months immediately before the event giving rise to the liability.
16.4 The App is provided for personal, non-commercial use. We will not be liable for any loss of profit, loss of business or business interruption.
17. Suspension and termination
17.1 You may stop using the App at any time and may close your Account using the controls in the App or by contacting us. Cancelling a Subscription is handled through the relevant Store, as described in clause 6.
17.2 We may suspend or terminate your access to the App or your Account, with or without notice, if you breach these Terms, if we reasonably suspect unlawful or fraudulent use, or where we are required to do so by law or by a Store. Where it is reasonable to do so, we will give you notice.
17.3 On termination, the licence granted to you in clause 5 ends and you must stop using the App. Clauses which by their nature should survive termination (including clauses 9, 10, 12, 15, 16, 18 and 20) will continue to apply. Refunds, if any, are dealt with under clause 6 and the rules of the relevant Store.
18. Indemnity
18.1 You agree to indemnify us against any reasonable losses, damages, costs and expenses we suffer or incur arising from your breach of these Terms, your misuse of the App, or, where you are a Loaded Coach, any claim that a Programme you created or shared is unsafe, unlawful or infringes the rights of a third party. This clause does not apply to the extent a loss results from our own breach or negligence.
19. Changes to these Terms
19.1 We may change these Terms from time to time, for example to reflect changes in the App, in the law, or in the requirements of the Stores. We will make the current version available in or through the App.
19.2 Where changes are material, we will take reasonable steps to bring them to your attention. Your continued use of the App after a change takes effect means you accept the revised Terms. If you do not accept them, you should stop using the App and may cancel your Subscription.
20. Governing law and jurisdiction
20.1 These Terms, their subject matter and their formation are governed by the law of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your home jurisdiction.
21. General
21.1 Entire agreement. These Terms, together with the Privacy Policy and the Mobile Terms of Service, constitute the entire agreement between you and us in relation to the App.
21.2 Severability. If any provision is found to be invalid or unenforceable, it will be deemed deleted to the minimum extent necessary, and the remaining provisions will continue in full force.
21.3 Waiver. No delay or failure by us to exercise a right under these Terms is a waiver of that right.
21.4 Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours where your rights are not adversely affected.
21.5 Third parties. Except where expressly stated (including the rights of the Stores under our Mobile Terms of Service), no one other than you and us has any right to enforce these Terms.
22. Contact us
22.1 If you have any questions about these Terms or the App, please contact us at hq@loadedapp.co.uk, or by post to True Health Limited, 192-194 Alder Road, Poole, Dorset, England, BH12 4AX.
True Health Limited Company no. 09399885 Effective 22 June 2026