Mobile Terms of Service
Last updated
These Mobile Terms of Service (the "Mobile Terms") are a concise, app-specific agreement that applies when you download, install or use the Loaded mobile application (the "App") on a mobile device. They sit alongside, and form part of, our full Terms and Conditions of Use. Where these Mobile Terms address platform, device or app-store matters specifically, they apply in addition to the Terms and Conditions of Use; in the event of any conflict on those specific matters, these Mobile Terms prevail.
1. Who we are and how to reach us
1.1 The App is provided by True Health Limited, a company incorporated in England and Wales (registered number 09399885), registered office 192-194 Alder Road, Poole, Dorset, England, BH12 4AX. You can contact us at hq@loadedapp.co.uk.
1.2 The App is intended for use only in the United Kingdom and is not directed at users elsewhere. You must be 18 or over to use it.
1.3 By downloading, installing or using the App you accept these Mobile Terms. If you do not accept them, do not download or use the App.
2. Licence to use the App
2.1 We grant you a personal, non-exclusive, non-transferable, revocable licence to download and use one copy of the App on a mobile device that you own or control, for your own personal, non-commercial use, in accordance with these Mobile Terms, our Terms and Conditions of Use, and the usage rules of the app store from which you obtained the App (the "App Store").
2.2 You must not copy, modify, distribute, sell, sub-licence, rent, reverse engineer or attempt to extract the source code of the App, except to the extent this restriction is prohibited by law or permitted by the App Store's rules.
3. Device and platform requirements
3.1 To use the App you need a compatible mobile device running a supported version of Apple iOS or Google Android, and an internet connection. Some features require an active internet connection to function and may use mobile data.
3.2 You are responsible for your device, your operating system, your internet access, and any data or roaming charges your network operator applies. We are not responsible for charges levied by your network operator.
3.3 The App may not work correctly on a device that has been "jailbroken" or "rooted" or whose operating system has been modified, and we do not support such use.
4. Permissions and device access
4.1 The App may ask your permission to access certain device features or to send you push notifications (for example, reminders about your training). You can grant or withdraw these permissions at any time in your device settings. Turning off a permission may limit some features.
4.2 Information collected through the App is handled in accordance with our Privacy Policy.
5. Updates to the App
5.1 From time to time we may issue updates to the App through the App Store to improve performance, add or change features, address security issues, or maintain compatibility with new versions of iOS or Android.
5.2 Depending on your device settings, updates may install automatically. Some updates may be necessary for the App to continue working. If you choose not to install an update, the App or certain features may stop functioning correctly.
5.3 We may also stop supporting an older version of the App, or a particular operating system version, where it is reasonable to do so.
6. Subscriptions purchased in the App
6.1 Paid access to the App is sold only through the Apple App Store and the Google Play Store. Purchases, renewals, cancellations and refunds are processed by the App Store under its own terms and are also addressed in clause 6 of our Terms and Conditions of Use. We do not take payment directly.
6.2 To manage or cancel a Subscription, use the subscription settings in your Apple ID or Google account. Deleting the App does not, by itself, cancel a Subscription.
7. Acceptable use, content and health
7.1 You must use the App lawfully and in line with the acceptable-use rules in our Terms and Conditions of Use. You must not interfere with the App's operation or attempt to access it in an unauthorised way.
7.2 The exercise content in the App is licensed from our Content Provider and remains protected by intellectual property rights. The App provides general fitness and mobility guidance only and is not medical advice; the health and fitness disclaimer in our Terms and Conditions of Use applies. You exercise at your own risk and should obtain medical clearance where appropriate.
8. App Store terms (Apple and Google)
8.1 Your use of the App is also subject to the rules of the App Store from which you obtained it (including Apple's Licensed Application End User License Agreement and Usage Rules, or the Google Play Terms of Service). If these Mobile Terms conflict with an App Store's rules, that App Store's rules will prevail to the extent of the conflict for that platform.
Apple App Store — additional terms
8.2 If you downloaded the App from the Apple App Store, the following applies. You acknowledge that these Mobile Terms are between you and True Health Limited only, and not with Apple; we, not Apple, are solely responsible for the App and its content.
8.3 Apple has no obligation to provide any maintenance or support for the App. Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer-protection or similar law. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any) you paid for the App; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the App.
8.4 We, not Apple, are responsible for addressing any third-party claim that the App or your use of it infringes that third party's intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
8.5 You agree that Apple and its subsidiaries are third-party beneficiaries of these Mobile Terms, and that, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Mobile Terms against you as a third-party beneficiary.
Google Play — additional terms
8.6 If you downloaded the App from the Google Play Store, your use is also governed by the Google Play Terms of Service. Google is not a party to these Mobile Terms and is not responsible for the App. We, not Google, are solely responsible for the App, its content and any support.
9. Intellectual property
9.1 The App, the Loaded name and logo, and all software and content within the App are owned by or licensed to us, including exercise content licensed from our Content Provider. Except for the licence in clause 2, no rights are granted to you. Full provisions are set out in our Terms and Conditions of Use.
10. Availability, disclaimers and liability
10.1 The App is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, error-free or compatible with every device. The disclaimers and limitations of liability in our Terms and Conditions of Use apply to your use of the App and are incorporated into these Mobile Terms.
10.2 Nothing in these Mobile Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under the law of England and Wales, and nothing affects your non-excludable statutory rights as a consumer.
11. Termination
11.1 You may end these Mobile Terms at any time by deleting the App from your device (subject to cancelling any Subscription separately through the App Store). We may suspend or end your licence to use the App in the circumstances set out in our Terms and Conditions of Use. On termination you must stop using the App and delete it.
12. Changes and governing law
12.1 We may update these Mobile Terms from time to time, for example to reflect changes to the App or App Store requirements. The current version will be made available in or through the App. Continued use after a change takes effect means you accept the revised Mobile Terms.
12.2 These Mobile Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your home jurisdiction.
13. Contact us
13.1 Questions about these Mobile Terms or the App can be sent to hq@loadedapp.co.uk, or by post to True Health Limited, 192-194 Alder Road, Poole, Dorset, England, BH12 4AX.
True Health Limited · Company no. 09399885 · Effective 22 June 2026
These Mobile Terms of Service (the "Mobile Terms") are a concise, app-specific agreement that applies when you download, install or use the Loaded mobile application (the "App") on a mobile device. They sit alongside, and form part of, our full Terms and Conditions of Use. Where these Mobile Terms address platform, device or app-store matters specifically, they apply in addition to the Terms and Conditions of Use; in the event of any conflict on those specific matters, these Mobile Terms prevail.
1. Who we are and how to reach us
1.1 The App is provided by True Health Limited, a company incorporated in England and Wales (registered number 09399885), registered office 192-194 Alder Road, Poole, Dorset, England, BH12 4AX. You can contact us at hq@loadedapp.co.uk.
1.2 The App is intended for use only in the United Kingdom and is not directed at users elsewhere. You must be 18 or over to use it.
1.3 By downloading, installing or using the App you accept these Mobile Terms. If you do not accept them, do not download or use the App.
2. Licence to use the App
2.1 We grant you a personal, non-exclusive, non-transferable, revocable licence to download and use one copy of the App on a mobile device that you own or control, for your own personal, non-commercial use, in accordance with these Mobile Terms, our Terms and Conditions of Use, and the usage rules of the app store from which you obtained the App (the "App Store").
2.2 You must not copy, modify, distribute, sell, sub-licence, rent, reverse engineer or attempt to extract the source code of the App, except to the extent this restriction is prohibited by law or permitted by the App Store's rules.
3. Device and platform requirements
3.1 To use the App you need a compatible mobile device running a supported version of Apple iOS or Google Android, and an internet connection. Some features require an active internet connection to function and may use mobile data.
3.2 You are responsible for your device, your operating system, your internet access, and any data or roaming charges your network operator applies. We are not responsible for charges levied by your network operator.
3.3 The App may not work correctly on a device that has been "jailbroken" or "rooted" or whose operating system has been modified, and we do not support such use.
4. Permissions and device access
4.1 The App may ask your permission to access certain device features or to send you push notifications (for example, reminders about your training). You can grant or withdraw these permissions at any time in your device settings. Turning off a permission may limit some features.
4.2 Information collected through the App is handled in accordance with our Privacy Policy.
5. Updates to the App
5.1 From time to time we may issue updates to the App through the App Store to improve performance, add or change features, address security issues, or maintain compatibility with new versions of iOS or Android.
5.2 Depending on your device settings, updates may install automatically. Some updates may be necessary for the App to continue working. If you choose not to install an update, the App or certain features may stop functioning correctly.
5.3 We may also stop supporting an older version of the App, or a particular operating system version, where it is reasonable to do so.
6. Subscriptions purchased in the App
6.1 Paid access to the App is sold only through the Apple App Store and the Google Play Store. Purchases, renewals, cancellations and refunds are processed by the App Store under its own terms and are also addressed in clause 6 of our Terms and Conditions of Use. We do not take payment directly.
6.2 To manage or cancel a Subscription, use the subscription settings in your Apple ID or Google account. Deleting the App does not, by itself, cancel a Subscription.
7. Acceptable use, content and health
7.1 You must use the App lawfully and in line with the acceptable-use rules in our Terms and Conditions of Use. You must not interfere with the App's operation or attempt to access it in an unauthorised way.
7.2 The exercise content in the App is licensed from our Content Provider and remains protected by intellectual property rights. The App provides general fitness and mobility guidance only and is not medical advice; the health and fitness disclaimer in our Terms and Conditions of Use applies. You exercise at your own risk and should obtain medical clearance where appropriate.
8. App Store terms (Apple and Google)
8.1 Your use of the App is also subject to the rules of the App Store from which you obtained it (including Apple's Licensed Application End User License Agreement and Usage Rules, or the Google Play Terms of Service). If these Mobile Terms conflict with an App Store's rules, that App Store's rules will prevail to the extent of the conflict for that platform.
Apple App Store — additional terms
8.2 If you downloaded the App from the Apple App Store, the following applies. You acknowledge that these Mobile Terms are between you and True Health Limited only, and not with Apple; we, not Apple, are solely responsible for the App and its content.
8.3 Apple has no obligation to provide any maintenance or support for the App. Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer-protection or similar law. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any) you paid for the App; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the App.
8.4 We, not Apple, are responsible for addressing any third-party claim that the App or your use of it infringes that third party's intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
8.5 You agree that Apple and its subsidiaries are third-party beneficiaries of these Mobile Terms, and that, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Mobile Terms against you as a third-party beneficiary.
Google Play — additional terms
8.6 If you downloaded the App from the Google Play Store, your use is also governed by the Google Play Terms of Service. Google is not a party to these Mobile Terms and is not responsible for the App. We, not Google, are solely responsible for the App, its content and any support.
9. Intellectual property
9.1 The App, the Loaded name and logo, and all software and content within the App are owned by or licensed to us, including exercise content licensed from our Content Provider. Except for the licence in clause 2, no rights are granted to you. Full provisions are set out in our Terms and Conditions of Use.
10. Availability, disclaimers and liability
10.1 The App is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, error-free or compatible with every device. The disclaimers and limitations of liability in our Terms and Conditions of Use apply to your use of the App and are incorporated into these Mobile Terms.
10.2 Nothing in these Mobile Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under the law of England and Wales, and nothing affects your non-excludable statutory rights as a consumer.
11. Termination
11.1 You may end these Mobile Terms at any time by deleting the App from your device (subject to cancelling any Subscription separately through the App Store). We may suspend or end your licence to use the App in the circumstances set out in our Terms and Conditions of Use. On termination you must stop using the App and delete it.
12. Changes and governing law
12.1 We may update these Mobile Terms from time to time, for example to reflect changes to the App or App Store requirements. The current version will be made available in or through the App. Continued use after a change takes effect means you accept the revised Mobile Terms.
12.2 These Mobile Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your home jurisdiction.
13. Contact us
13.1 Questions about these Mobile Terms or the App can be sent to hq@loadedapp.co.uk, or by post to True Health Limited, 192-194 Alder Road, Poole, Dorset, England, BH12 4AX.
True Health Limited · Company no. 09399885 · Effective 22 June 2026